We know what it’s like to have lots of questions about your pup’s food. So we’ve broken our FAQS down to cover things we think you need to know (and things we’ve commonly been asked) before you order, when you order, and after you order.
And if you can't find the answers you're looking for here, we genuinely welcome further or more specific questions. Please just contact us.
Where can I read your ingredients lists?
Complete ingredients lists are included within each of the single flavour packages.
Is suburban pup based on a BARF (biologically appropriate raw feeding) diet?
Yes, we have worked with a canine nutritionist to ensure our recipes are canine appropriate, BUT our key point of difference is that we use 100% human-grade meat from optimally well animals, instead of pet-grade protein, to help support your pup’s longevity.
Then why the lightly-cooked meal options?
Our lightly-cooked meals can offer a smoother transition from commercial dry/wet food to raw feeding, both for your pup’s palate and for their digestion. We also understand some pups require cooked food for short periods (e.g. post-operatively). And we realise some pickier small pups just prefer cooked food, so by keeping the cooking light to retain as many canine appropriate nutrients as possible, we’re pleased to provide a ready-to-serve option for these pups too.
Is suburban pup a complete meal?
While each of our meals is designed to contain a canine appropriate balance of nutrients, we encourage feeding across as many of our flavours as possible to maximise your pup’s nutritional range, and suggest additional feeding of raw, meaty bones 1-2 times weekly. We also support clients who choose to integrate suburban pup into an overall diet including high quality commercial, other BARF brands or home-prepared food.
Why sign up for a recurring order?
Our recurring order functionality is designed to make things even more convenient, allowing you to set and forget your regular order, with your credit card automatically charged and your meals delivered at the interval you choose. It also offers an ongoing 7% discount on each order (or the equivalent of one free meal with every 14 meals purchased), and gives you the ability to add/remove items, skip or cancel your order at any time. Plus we welcome the return of our recurring order clients' properly washed/dried containers for reuse with their next order.
Tell me about product pricing.
Breakfast treats (Weekend Pawridge) are $5 per 200g container, reduced fat/allergen meals (Vin’s Green Turkey Dins and Brucie’s Turkey in the Raw) are $6 per 200g container, and organic meals (Vin’s Chicken Organics and Brucie’s Beef Rawganics) are $7 per 200g container. Organic and human-grade meat is a more expensive ingredient than pet-grade meat, so it may be useful to consider a small to medium dog’s cost per meal as equivalent to buying a cup of coffee – with the added benefit of delivering wellness, longevity and convenience with every container.
Tell me about delivery costs.
28-dinner packages provide FREE home delivery. 14 & 7-dinner packages allow you to choose $14 home delivery or an ALWAYS FREE pick up option that best suits your location and lifestyle. You can even add some Weekend Pawridge to any of these packs for a weekend treat :) And please note ALL delivery fees and/or discounts are already included in total package prices throughout our Products section.
What if I can’t make it to our chosen pick up location on their designated delivery day?
This is exactly why we work with pick up partners :) They’ll keep your meals frozen til the next time you’re able to stop in, and you can check their opening hours in our pick up section.
What if we’re going to be out on our home delivery day?
We work like many other home delivery services; please leave an esky with plenty of cooler blocks at your front door to avoid a $28 redelivery fee. And rest assured we also send texts before and after each delivery as necessary; we appreciate you’re busy, and are happy to do the remembering for you!
How long does suburban pup maintain optimal freshness?
Each meal bears a use by date four months after its production date, subject to remaining safely frozen throughout that period. Once defrosted, suburban pup should remain refrigerated (but never refrozen) then be consumed in 3-7 days as per product-specific guidelines on each meal’s packaging.
Tell me about suburban pup’s packaging?
Our containers were carefully selected to be tamper-evident, leak-proof, freezable, able to act as a mobile meal service bowl, and readily recyclable as a hard plastic via your household recycling bin. Our delivery bags are also 100% recyclable, and can be returned to us upon your next pick up or delivery for hygienic reuse before recycling. And we work with our commercial kitchen to minimise our production waste, with our landfill currently reduced to 150g per 28-meal pack. As we increase our scale of operation, we continue to explore bespoke packaging in order to decrease our environmental impact further.
Why might dinners look a little green?
Don't be alarmed, the green tinge is simply from the natural spirulina supplement featured in all our dinners.
How much should I feed my pup?
Per 1kg of your dog’s weight, we suggest feeding approx. 20g of suburban pup daily, ideally split over two meals. So dogs to 5kg in weight would consume 100g or half a container per day, and dogs to 10kg in weight would consume 200g or one container per day while dogs to 20kg would consume 200g or one container per meal. For example, our 8kg shih tzus eat half a container each for breakfast, and half a container each for dinner. Of course if you’re mixing suburban pup with other dry, wet or raw food sources, you can reduce its weight proportionally.
How do I introduce suburban pup into my dog’s diet?
Like any food introduction, mix a little suburban pup into your dog’s existing meals, gradually increasing the proportion for up to a week. If you’re transitioning from commercial dry or wet food, we suggest starting with our lightly-cooked dinners, then transitioning to our raw dinners.
What if my dog doesn’t love suburban pup?
If your dog’s refusing suburban pup after a fortnight, please contact us. Anna will make a time to personally collect remaining food for donation or disposal, arrange a refund, and importantly, understand your valuable feedback.